TeleHealth Services Helps Yale New Haven Health System Connect Community to Share Support for Isolated Patients

Cards from the Community Program Lifts Spirits of Isolated Patients and Shows Gratitude for Hospital Staff

Hospitals across the nation have limited visitation policies with patients during the COVID-19 pandemic. In response to these restrictions, the Yale New Haven Health System (YNHHS) developed a program with TeleHealth Services using cards of support and compassion from the local community presented on patient televisions and other public digital displays throughout the system’s hospitals.

Yale New Haven Health is Connecticut’s leading healthcare system with more than 26,000 employees and ranked among the best nationally for clinical care and use of technology. Schoolchildren and others in surrounding communities are sharing support for patients and gratitude for hospital staff across the six-hospital system. The entire process is digital and was first implemented when no patient visitors were allowed and deliveries to patients, including cards and flowers, were banned for safety purposes.

“We know this is

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